Our Address
At iwtbyz.shop, customer trust and transparency are central to everything we do. Whether you’re a shopper, supplier, business partner, or just browsing, we want to make sure you know how to reach us. Below, you’ll find our primary contact details, business hours, and information about how we manage customer communications.
Email Contacts
- General Inquiries: contact@iwtbyz.shop
- Customer Support: support@iwtbyz.shop
- Business Partnerships: partners@iwtbyz.shop
- Careers & HR: careers@iwtbyz.shop
- Affiliate Program: affiliate@iwtbyz.shop
We typically respond to all inquiries within 24–48 business hours, though response times may vary slightly during weekends or peak shopping periods.
Business Hours (Online Support)
We are an online-first business and operate in a flexible, remote setup across global time zones. Our customer service agents are available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Limited coverage (responses may take longer)
Need help after hours? Don’t worry — you can always send us an email or use our contact form, and we’ll get back to you as soon as possible.
Order & Shipping Information
Please note: All purchases, order confirmations, and shipping updates are sent via email. Make sure to whitelist contact@iwtbyz.shop to avoid missing important updates.
If you’re checking on the status of your order, you can do so by:
- Visiting the Order Tracking page on our website
- Checking the tracking link sent to your email after dispatch
- Contacting us directly with your Order ID
We’re Global, But Always Personal
Even though iwtbyz.shop operates remotely and serves customers around the world, we strive to make every interaction personal, timely, and supportive. Whether you’re based in the U.S., UK, Europe, Asia, or beyond — we’re only a message away.
We value your feedback, suggestions, and questions. Our team reads every message and is committed to making your experience with us smooth, enjoyable, and secure.
For Legal or Compliance Matters
For legal inquiries, DMCA notices, or compliance documentation, please direct formal communications to:
Legal Department
Email: legal@iwtbyz.shop
Subject: Legal Correspondence
Please include all relevant documentation and allow up to 5 business days for a formal response.